Table of Contents
Self Checks
Hardware Checklist
| Question | How To | Restriction |
|---|
| Is the antenna connected? | - Visually check the Antenna connection.
- Make sure the connector is fixed soldered on the PCB.
|
|
| Is the battery connected? | - Visually check the Battery connection
- If in doubt, reconnect the Battery
|
|
| Is the SIM-Card inserted? | - Visually check the SIM Card
- Check the orientation of the SIM Card
| Not for LoRaWAN operation |
Device not Working
The device is not connecting and no remote error analysis is possible.
Local access to the device is required.
| Device | Indication | Meaning / Causes |
|---|
| All | - Green LED Flashes every few seconds
| - Indicates a reboot Cycle
- SIM Card not connected?
- Hardware error?
- Local Configuration error (remote updates are validated!)
- Local Firmware Update error (remote updates are validated!)
- Battery low / brownout
|
| wMbus Gateway | - After Reset the Blue LED does flash for ~3 minutes
| - Mobile connection cannot be established
|
| All Battery Devices | - No green LED light after Reset
| - Battery empty
- Hardware error
|
Log from device can indicate the cause |
Software Checklist
- Connect the Lobaro Configuration Adapter to the Hardware (see: USB Config Adapter)
- Install and connect via Lobaro Maintenance Tool
| Question |
|
|
|---|
| Check Firmware Version | - Go to Firmware Tab
- Reset the device
- Wait for Device Info Output
- Check Firmware and Address is correct
| |
| Check that Firmware starts up | - Go to Logs Tab
- Check that bootloader and firmware is loaded
| |
| Check Configuration | - Go to Configuration tab
- Press "Reload Config"
- Check the parameters, especially the connectivity parameters
- WAN, Host, SIM-Settings like APN, Operator, etc.
| |
| Check Battery Voltage | - See logs and search for: e.g. LTE| Voltage: 3629mV
- Reset the device to get the value from after reset
|
|
Fix issues
Device does not start
- Update the Firmware to the latest or desired version
Device does not connect to the mobile network
- Check connection with your mobile operator
- Try another SIM Card
Retoure process
- Contact Lobaro with a description of the defects, type and number of devices. We will issue an Retour document and number.
- Ship devices without batteries. Else a fee for shipping dangerous goods must be applied.
LoRaWAN Join fails
To find the reason for a missing / failing Join Request check the following information:
- What LNS is used?
- Is the device registered with the correct LoRaWAN Version (mostly 1.0.2 for Lobaro Devices)
- Is the device configured to use LoRaWAN v1.0 (v1.1 use should be avoided since it's not certified)
- Are all Device parameters correct in the LNS: DevEUI, JoinEUI (aka AppEUI), AppKey
- Is there a possibility to trace the Join request on LoRaWAN Gateway Level?
- Does the Server states any Errors when receiving the Join Request
- Is there any error indication inside the device log?
- e.g. "hw error for tx data up"
