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changes.mady.by.user Karsten Schumacher

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changes.mady.by.user Tobias Kaupat

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QuestionHow ToRestriction
Is the antenna connected?
  • Visually check the Antenna connection.
  • Make sure the connector is fixed soldered on the PCB.


Is the battery connected?
  • Visually check the Battery connection
  • If in doubt, reconnect the Battery


Is the SIM-Card inserted?
  • Visually check the SIM Card
  • Check the orientation of the SIM Card

Not for LoRaWAN operation

Device not Working

The device is not connecting and no remote error analysis is possible.
Local access to the device is required.

DeviceIndicationMeaning / Causes
All
  • Green LED Flashes every few seconds
  • Indicates a reboot Cycle
  • SIM Card not connected?
  • Hardware error?
  • Local Configuration error (remote updates are validated!)
  • Local Firmware Update error (remote updates are validated!)
  • Battery low / brownout
wMbus Gateway
  • After Reset the Blue LED does flash for ~3 minutes
  • Mobile connection cannot be established
All Battery Devices
  • No green LED light after Reset
  • Battery empty
  • Hardware error


Note
titleFurther Error Analysis

Log from device can indicate the cause

Software Checklist

  1. Connect the Lobaro Configuration Adapter to the Hardware (see: USB Config Adapter)
  2. Install and connect via Lobaro Maintenance Tool

...

  • Contact Lobaro with a description of the defects, type and number of devices. We will issue an Retour document and number.
  • Ship devices without batteries. Else a fee for shipping dangerous goods must be applied.


LoRaWAN Join fails

To find the reason for a missing / failing Join Request check the following information:

  • What LNS is used?
  • Is the device registered with the correct LoRaWAN Version (mostly 1.0.2 for Lobaro Devices)
  • Is the device configured to use LoRaWAN v1.0 (v1.1 use should be avoided since it's not certified)
  • Are all Device parameters correct in the LNS: DevEUI, JoinEUI (aka AppEUI), AppKey
  • Is there a possibility to trace the Join request on LoRaWAN Gateway Level?
  • Does the Server states any Errors when receiving the Join Request
  • Is there any error indication inside the device log?
    • e.g. "hw error for tx data up"