...
- Contact Lobaro with a description of the defects, type and number of devices. We will issue an Retour document and number.
- Ship devices without batteries. Else a fee for shipping dangerous goods must be applied.
LoRaWAN Join fails
To find the reason for a missing / failing Join Request check the following information:
- What LNS is used?
- Is the device registered with the correct LoRaWAN Version (mostly 1.0.2 for Lobaro Devices)
- Is the device configured to use LoRaWAN v1.0 (v1.1 use should be avoided since it's not certified)
- Are all Device parameters correct in the LNS: DevEUI, JoinEUI (aka AppEUI), AppKey
- Is there a possibility to trace the Join request on LoRaWAN Gateway Level?
- Does the Server states any Errors when receiving the Join Request
- Is there any error indication inside the device log?
- e.g. "hw error for tx data up"