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Table of Contents

Table of Contents

Self Checks

When the devices does not work as expexted try the following steps:

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Hardware Checklist

QuestionHow ToRestriction
Is the antenna connected?
  • Visually check the Antenna connection.
  • Make sure the connector is fixed soldered on the PCB.

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Is the battery connected?
  • Visually check the Battery connection
  • If in doubt, reconnect the Battery

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Is the SIM-Card inserted?
  • Visually check the SIM Card
  • Check the Orientation of the SIM Card

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Not for LoRaWAN operation

Software Checklist

  1. Connect the Lobaro Configuration Adapter to the Hardware (see: USB Config Adapter)
  2. Install and connect via Lobaro Maintenance Tool


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  • Device Startup works

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Question

Check Firmware Version
  • Go to Firmware Tab
  • Reset the device
  • Wait for Device Info Output
  • Check Firmware and Address is correct

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Check that Firmware starts up
  • Go to Logs Tab
  • Check that bootloader and firmware is loaded

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Check Configuration
  • Go to Configuration tab
  • Press "Reload Config"
  • Check the parameters, especially the connectivity parameters
    • WAN, Host, SIM-Settings like APN, Operator, etc.

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Check Battery Voltage
  • See logs and search for: e.g. LTE| Voltage: 3629mV
  • Reset the device to get the value from after reset

Fix issues

Device does not start

  • Update the Firmware to the latest or desired version

Deice does not connect to the mobile network

  • Check connection with your SIM COnnectivity with your provider

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  • mobile operator
  • Try another SIM Card


Retoure process

  • Contact Lobaro with a description of the defects, type and number of devices. We will issue an Retour document and number.
  • Ship devices without batteries. Else a fee for shipping dangerous goods must be applied.